Support

Help with the SIM Tools Android app.

Common questions

The photo stamp has no map, address or weather

These come from online services, so they need an internet connection. Check that mobile data or Wi-Fi is on. The coordinates and time are still stamped when you are offline.

GEO Camera says it cannot find my location

Make sure location is turned on for your phone and that SIM Tools has the location permission (Settings > Permissions in the app). Indoors it can take a little while to get a fix; stepping outside or near a window usually helps.

Scan Document does not open

Scanning uses the document scanner in Google Play services. The first time you use it, your phone may need to download it, which requires an internet connection and an up-to-date Google Play services.

Where are my files stored?

In the app's private storage on your phone. Open My Files to view, rename, delete or share them. They are not backed up anywhere by the app, so share or copy anything you want to keep before uninstalling.

How do I delete my data?

Delete individual files in My Files, use Delete all files in Settings to remove every file, or use Reset app to erase files and settings together. Uninstalling the app also removes everything stored in it. We hold no copy of your data.

How does app lock work?

Turn it on in Settings > Security. It uses your phone's own fingerprint, face or screen lock, so you need a screen lock set up on the phone first.

More information

See the privacy policy for what the app stores and what leaves your phone, and the terms of use.